Refund Policy

At Sukma, we strive to provide exceptional AI-driven learning experiences. This Refund Policy outlines the circumstances under which refunds may be provided for our services.

1. Refund Eligibility

Premium Subscriptions

Premium subscription refunds are available under the following conditions:

• • Request made within 14 days of initial purchase
• • Service has been used for less than 25% of the billing period
• • No violation of our Terms of Service
• • Technical issues that cannot be resolved

Course Purchases

Individual course purchases may be refunded if:

• • Request made within 30 days of purchase
• • Less than 20% of course content has been accessed
• • Course content significantly differs from description
• • Technical issues prevent course access

2. Non-Refundable Items

The following items are not eligible for refunds:

• • Completed courses (100% progress)
• • Downloaded materials or certificates
• • API usage credits after consumption
• • Custom course creation services after delivery
• • Services used in violation of Terms of Service

3. Refund Process

How to Request a Refund

To request a refund, please contact us with the following information:

• • Your account email address
• • Order number or transaction ID
• • Reason for refund request
• • Date of purchase

Processing Time

Refund requests are typically processed within 5-10 business days. Once approved, refunds will be credited to the original payment method within 3-5 business days, depending on your bank or payment provider.

4. Partial Refunds

In certain circumstances, we may offer partial refunds based on:

• • Percentage of service used
• • Time remaining in subscription period
• • Specific circumstances of the request

5. Subscription Cancellations

You may cancel your subscription at any time. Cancellations will:

• • Take effect at the end of the current billing period
• • Allow continued access until period expires
• • Not result in automatic refunds for remaining time

6. Technical Issues

If you experience technical issues that prevent you from using our services, we will first attempt to resolve the problem. If resolution is not possible, you may be eligible for a full or partial refund.

7. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes. Unauthorized chargebacks may result in account suspension and additional fees.

8. Regional Variations

Additional refund rights may apply based on your local consumer protection laws. This policy does not override any mandatory consumer protection rights in your jurisdiction.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us: